Frequently Asked Questions

There are many questions that may arise before choosing a company to entrust with your travel bookings.
For your convenience, ASAP Tickets Reviews has gathered the most frequently asked questions from existing and potential customers’ search queries and experiences.
Credibility and Trust
Customer Service
Resolving Issues
Feedback
Credibility and Trust

Credibility and Trust

Has anyone used ASAP Tickets service?

A lot of online forums contain this question or something similar. The number of ASAP Tickets customers is continuously growing and currently we serve about 400 000 travelers annually. We believe that ASAP Tickets Reviews site is the best place to read extensive reviews from thousands of people who have real experience with ASAP Tickets and have shared it to help other travelers to make a well thought-out decision.

Why are ASAP Tickets cheap?

We have seen a lot of people online advising others that if something is really cheap, then it’s probably too good to be true. At ASAP Tickets cheap prices are true and are a common thing.

In cooperation with our parent company ITN (International Travel Network), ASAP Tickets has access to unpublished negotiated fares and partner consolidators that do not sell directly to the general public. ASAP Tickets sells tickets directly to passengers offering negotiated wholesale prices.

Is ASAP Tickets legitimate?

Since our foundation in 2001, ASAP Tickets has been constantly developing and growing to provide the best travel deals and high class customer service. Our business has been accredited by various prominent organizations, like ASTA (The American Society of Travel Advisors), ARC (Airline Reporting Corporation), IATAN (International Airlines Travel Agent Network) and also by BBB (Better Business Bureau), where we have the highest A+ rating, all of which confirm that ASAP Tickets is a 100% legitimate company.

Is ASAP Tickets reliable?

ASAP Tickets provides 24/7/365 customer support before, during and after your trip, maintaining high quality service standards. Our team of 1000+ agents is always ready to provide live support that you can rely on.

Is ASAP Tickets a scam?

ASAP Tickets is a legitimate and trustworthy company, accredited by various authoritative travel associations and organizations.

All of the special deals and promotions advertised by ASAP Tickets are real and obtainable. Special deals often have some terms and conditions, like specific traveling dates or departure locations, but there are no fake prices or advertisements.

Customer Service

Customer Service

What are the working hours of ASAP Tickets?

ASAP Tickets agents and customer service representatives are ready to serve 24 hours a day, 7 days a week, 365 days a year, from the beginning of planning your trip until the moment you return.

How can I reach ASAP Tickets Customer Service?

For customer service related questions contact ASAP Tickets by phone at +1 800-750-2238 or email us at customerservice@asaptickets.com.

Can I book tickets online through www.asaptickets.com?

ASAP Tickets has many exclusive negotiated airfare contracts, however, the terms of the contracts mean we can’t publish all of our airfares online. This means you need to call us directly at +1 888-203-0928 so our travel agents can create a customized itinerary according to your needs. Not only can you access these special deals by talking with our agents, but you also save time and get expert advice. Through our website, you can check out some of our special offers, destinations, airlines, and you can request a free quote.

Are there any tips or tricks when buying with ASAP Tickets?

All the magic is done by our expert travel agents, who have the tools and skills to find you the best deal possible, all you need to do is tell them your travel needs. Sometimes to get a cheaper flight, you need to be flexible with your dates or consider layovers. Subscribe to our newsletter to receive exclusive offers and information on the latest promos.

Resolving Issues

Resolving Issues

Can I exchange or refund my flight tickets?

The possibility to exchange or refund your ticket varies depending on the airline. However, most discounted tickets are non-refundable and non-exchangeable.

The airlines that allow exchanges or refunds may charge a penalty fee for the service, which your agent will quote at the time of purchase. Penalty or refund fees are subject to airline rules.

If the fare rules allow for exchanges, a $250 processing fee will be charged along with any airline penalty and fare difference. If fare rules allow for refunds, a $250 processing fee will be charged along with any airline penalty.

How to cancel my flight tickets?

If you know you cannot travel, you must cancel your tickets with ASAP Tickets or with the airline. All bookings must be canceled at least 24 hours in advance. If you fail to cancel your ticket, the airline will treat the ticket as a "No Show" and the ticket automatically loses its value; therefore cannot be exchanged or refunded. Note: If you have a paper ticket rather than an e-ticket, you must return the paper ticket to ASAP Tickets before we can process any kind of refund or exchange.

What if I notice incorrect information on my flight tickets?

Once a ticket has been issued, ASAP Tickets has a 24 hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the fare restrictions determine whether we are able to make any corrections and any penalties that may be assessed. Also, a voided ticket does not ensure the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Additionally, the process of correcting names on previously issued tickets is complicated and many airlines do not allow it. We kindly ask that you double check the names you provide.

What happens if the airline changes the flight time or date?

Should an involuntary schedule change occur, please email ASAP Tickets Customer Service with your contact information and reservation information, or call +1 800-750-2238. We strongly encourage you to always reconfirm all flights with airlines at least 72 hours before departure.

Feedback

Feedback

Where can I leave a complaint about ASAP Tickets?

To file a complaint about ASAP Tickets services or agents, please fill out the complaint form with the necessary information.

Where can I share my experience with ASAP Tickets?

Please fill out the review form and tell us about your experience with ASAP Tickets services or agents.

How do I know I can trust these reviews about ASAP Tickets?

  • All reviews come from direct customers and are genuine.
  • We read all reviews to verify quality and helpfulness.
  • We have a strong review history.
  • We publish both positive and negative reviews, as we believe in the importance of all kind of opinions – they help us to improve and develop our services.
  • Reviews from other popular third-party review platforms can be found on our parent company’s ITN Reviews site.
Complaint Form